 Frequently
Asked Questions
How
is the Homecare Direct Shopping catalogue delivered
to my home?
The Homecare
catalogue is delivered direct to you doorstep by a Homecare
Distributor or Agent. The Distributor works in your
local area so you will often see them delivering catalogues
and products in your neighborhood.
Your catalogue
will have a tag indicating the day it is to be collected.
Please ensure you leave the catalogue in the same place
it was dropped so your distributor can collect the catalogue.
How do I place an order?
You
may order by completing a Customer Order Form
which is usually stapled onto the catalogue. You will
need to complete your contact details, the details of
the product(s) you wish to order, and your method of
payment. You then leave the catalogue and order form
out for collection, and your distributor will order
and deliver the goods for you.
Alternatively
you may order by phoning 1300 306 306 in Australia
or
0800 500 005 in New Zealand and placing
an order with our friendly customer service team. You
may also fax or post your order form
to us- please see the Contact Us page for details.
You can also
order products online if you have your
Distributor's ID number. Click here
to find out more.
Please
note the delivery date and method is the same regardless
of how you place your order.
How long
after I order will I receive my goods?
Allow
2 - 3 weeks for delivery. Your distributor will leave
an envelope advising you of the date and time of delivery.
The envelope will also have their name and contact phone
number, so if this delivery time is not convenient you
may call them and arrange another time.
When do
I pay for my order?
You
pay for your order only when the product is delivered.
How can
I pay for my order?
Payment
is easy- we accept cash or credit card. Visa, and Mastercard
are all accepted.
Is there
a guarantee on the products I buy from Homecare?
Customer
Satisfaction Guarantee
Homecare provides a No-Questions-Asked, thirty (30)
day satisfaction guarantee from the original date of
purchase on all products sold. If you're not completely
satisfied, return of unused products will be accepted
by simply
contacting your local Distributor or Homecare head office
on
1300 306 306 in Australia or 0800 500 005 in New Zealand.
Occasionally production models may vary slightly. You
will always receive the latest model.
12 Month Product Warranty
Homecare is so proud of the products we offer to our
customers we provide a twelve (12) month product warranty
from the original date of purchase for any product(s)
damaged during normal domestic use due to faulty workmanship
and/or materials. This excludes all products damaged
accidentally or through mis-use by the consumer (i.e.
not used in accordance with instructions). Should your
product(s) prove to be faulty, we will provide you with
a full refund (excluding handling fee). Simply contact
your local Distributor or Homecare head office on 1300
306 306 in Australia or 0800 500 005 in New Zealand
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